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What Are Contacts?

A Contact in ReviewStream represents a customer whose details (name, email, and/or phone number) are stored in your account.
Think of Contacts as the people you’ll be reaching out to when sending review invitations - whether individually or in bulk.

Contacts are the foundation of your review outreach. Once added, they can be used in campaigns, one-time invitations, or follow-up reminders.

When to Add Contacts?​

Contacts are useful for:

  • Adding new customers after a completed service or purchase
  • Uploading a bulk list after an event, workshop, or busy season
  • Keeping an up-to-date database of customers to request reviews from
  • Organizing customers into groups for targeted campaigns

What Makes Up a Contact?​

A Contact typically includes:

  • Name – first and last name of the customer
  • Email – used for sending email review invitations
  • Phone number – used for sending SMS review invitations
  • Status – whether they’ve been sent an invitation or left a review

By keeping these details accurate, you’ll ensure your invitations are delivered and tracked correctly.

Why Manage Contacts?​

Managing Contacts allows you to:

  • Quickly send review invitations without re-entering details
  • Reuse customer information across multiple campaigns
  • Keep communication consistent and professional
  • Save time by importing large lists instead of adding one by one

🙋 Need Help?​

If you’re unsure how to manage Contacts:

Ready to grow your contact list? 👉 Add a Contact