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What Is a Campaign?

A Campaign in ReviewStream lets you schedule and send review invitations in bulk using a saved template.
Think of it as a way to follow up with multiple customers at once—by email or text—so you can request reviews at the right time, with a consistent message.

Campaigns let you schedule and send review invitations in bulk using a saved template. Use them to send review request follow-ups with selected customers via email or text.

📅 When to Use a Campaign?​

Campaigns are ideal for:

  • Following up with customers after a completed service
  • Sending bulk invitations after events, workshops, or busy periods
  • Automating reminder sequences to increase review collection
  • Streamlining outreach instead of sending individual requests

🛠️ What Makes Up a Campaign?​

A Campaign typically includes:

  • Template – the saved email or text message you’ll be sending
  • Audience – the selected customers you want to reach
  • Schedule – when the invitations will go out (immediately, or in the future)
  • Channel – email or SMS delivery

By setting these up once, you can easily re-run or adjust campaigns as your review strategy evolves.

🚀 Why Create Campaigns?​

Creating Campaigns allows you to:

  • Scale your review requests without extra manual effort
  • Improve response rates by targeting the right customers at the right time
  • Keep your outreach consistent and professional
  • Measure campaign performance in the dashboard

🙋 Need Help?​

If you’re unsure how to set up a Campaign:

Ready to launch your first campaign? 👉 Add a Campaign