Skip to main content

What Is A Survey?

A Survey in ReviewStream is a landing page designed to collect feedback from your customers. Surveys are commonly used when you're offering a giveaway—such as a product or coupon—in exchange for a review.

Surveys help you capture valuable insights and route customers to the platforms of your choosing to leave their reviews.

🧩 How Surveys Work​

Survey pages guide the customer through a multi-step experience where they:

  1. Select the product or service they interacted with
  2. Leave a star rating and optional written review
  3. Upload media (pictures/videos), if required
  4. Provide contact information
  5. Receive their giveaway reward (if offered)
  6. Redirect to your desired platform(s) to leave their review

Surveys are an effective way to validate responses, reward customers, and drive public reviews—all from a single, streamlined flow.

🎁 Giveaways (Optional, but Powerful)​

Surveys are tightly integrated with Giveaways, which serve as incentives for completing the survey. These may include:

  • ✅ Single-use coupon codes
  • ✅ Multi-use coupon codes
  • ✅ Free products shipped to the customer

ReviewStream has integrations available to streamline the fulfillment of product giveaways as to reduce manual data entry.

💡 You don’t have to include a giveaway on your survey—but it can significantly increase response rates.

🔗 Platform Integration​

Surveys are configured to route customers to external review platforms. This helps you gather both:

  • First-party feedback (within ReviewStream)
  • Third-party public reviews (Google, Amazon, Yelp, etc.)

Each Item on your survey is connected to one or more Platforms, which control where the customer is sent.

✏️ Customization Options​

You can tailor surveys to fit your goals using:

  • Item-specific rules (e.g., show only relevant items)
  • Platform requirements (e.g., require order number or photo/video)
  • Giveaway eligibility (only reward verified respondents)

Each survey is its own self-contained experience that adapts based on your setup.

🔐 Validation and Eligibility​

Surveys support various forms of eligibility logic to ensure rewards are only distributed to real customers. You can:

  • Require a valid order number
  • Use pre-uploaded order lists
  • Use pre-validated links or QR codes.
  • Limit based on star rating (e.g., 4+ stars only)

This helps prevent abuse and keeps your reviews organic and trustworthy.

📊 Why Use Surveys?​

Surveys are a smart choice when you want to:

  • 🧠 Understand customer sentiment with structured data
  • 🚀 Incentivize feedback with coupons or free gifts
  • 🔗 Drive platform reviews from validated customers
  • 🔎 Collect richer data (images, order numbers, comments)
  • 🔄 Automate follow-up flows and tracking

They're perfect for post-purchase engagement, beta testing, sampling campaigns, and ongoing review acquisition.

🙋 Need Help?​

If you're unsure how to set up your survey:

  • 📚 Read our guide on Creating a Survey
  • 🧩 Visit the Giveaways section to learn about incentives
  • 📦 Connect your Items in the Items section
  • 💬 Ask questions via live chat in the bottom-right corner of the page

Ready to build your first survey? Start here 👉 Create a Survey Page