How to Edit a Coupon Giveaway

A Coupon Giveaway in ReviewStream is a reward type where your customer receives a coupon code after completing a review. It's a simple yet effective incentive—customers complete your review flow, and they’re emailed a coupon they can use on their next purchase.

This giveaway type is ideal for driving repeat business, customer loyalty, and follow-up sales—all while boosting your reviews.

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Step-by-Step Instructions

Find The Coupon Giveaway You'd Like To Edit

On the Giveaways page of your ReviewStream account, locate the coupon giveaway you would like to edit, then click the Pencil icon.

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Edit Coupon Image

If you would like to update your coupon giveaway image, locate the "Giveaway Image" section and click the "Choose File" button. From here, select the new image you would like to upload.

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Edit Single-Use Coupon Code

A Single-Use Coupon is a unique code that can be redeemed only once by a single customer.

• Once ReviewStream sends a single-use coupon code, it will not send the same coupon code again.
• Coupon codes are distributed in the order they appear in your list—first to last. For example, if you enter ABC123, DEF456, GHI789 and a customer completes the survey, they will receive the first available code, ABC123. This leaves DEF456 and GHI789 remaining. Single-use coupon codes are sent one at a time until all codes in the list have been used.
• Helps prevent abuse by limiting the code to one send.

How to input single-use codes: Enter multiple codes separated by commas (e.g., ABC123, DEF456, GHI789).

Coupon codes will send until there are no more coupon codes left in the list.

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Edit Multi-Use Coupon Code

A Multi-Use Coupon is a shared code that can be redeemed multiple times by different customers.

• The same code is distributed to all eligible respondents.
• Useful for broad promotions or general discounts.
• Easier to manage when you don’t need to track individual redemptions.

How to input a multi-use code: Enter a single code (e.g., 10off) that will be used across all qualifying customers.

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Edit Email Template

After selecting your coupon type, you can customize the email template that will be sent to eligible respondents. This is beneficial for situations where you need to send your customer to YOUR website in order to use the coupon code that they are sent.

You can update:

• Subject Line – what shows up in the subject line of the user’s inbox.
• Email Template (HTML) – full HTML customization of the email body.

Available Dynamic Tags

You can use dynamic placeholders to personalize the email content:

• {{firstName}} — The recipient's first name.
• {{couponCode}} — The assigned coupon code (based on your setup).

Example:
Hi {{firstName}}, here is your coupon code: {{couponCode}}

🛠️ These tags are automatically replaced with real values when the email is sent.

Use the Preview Email button to test how your template will look before finalizing.

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Edit Coupon Description

Edit the description of this coupon giveaway. This value is shown to the respondent and helps clarify what the coupon offers (e.g., “Use this code to receive 10% off any order over $25”).

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Select Coupon Type

There are two types of coupon codes in ReviewStream:

• Single-Use Coupon

  A Single-Use Coupon is a unique code that can be redeemed only once by a single customer.

  • Once a customer uses this code, it becomes invalid for all others.
  • Ideal for personalized or limited-use promotions.
  • Helps prevent abuse by limiting the code to one redemption.

  How to input single-use codes:
  Enter multiple codes separated by commas (e.g., ABC123, DEF456, GHI789).

  How single-use codes are distributed:
  Codes are sent from first in the list to last in the list. For example, if you enter the coupon codes ABC123, DEF456, GHI789 and your customer completes the survey and selects this coupon giveaway as their free gift, ABC123 would be mailed to your customer, leaving DEF456, GHI789 left in your coupon giveaway. single-use coupon codes are sent until there are none left on the coupon giveaway.

  

• Multi-Use Coupon

  A Multi-Use Coupon is a shared code that can be redeemed multiple times by different customers.

  • The same code is distributed to all eligible respondents.
  • Useful for broad promotions or general discounts.
  • Easier to manage when you don’t need to track individual redemptions.

  How to input a multi-use code:
  Enter a single code (e.g., SAVE10) that will be used across all qualifying customers.

  

💡 Tip: Use Single-Use for high-value or one-time offers. Use Multi-Use for ongoing discounts or wide promotions.

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Customize Email Template

After selecting your coupon type, you can customize the email template that will be sent to eligible respondents. This is beneficial for situations where you need to send your customer to YOUR website in order to use the coupon code that they are sent.

You can update:

• Subject Line – what shows up in the subject line of the user’s inbox.
• Email Template (HTML) – full HTML customization of the email body.

Available Dynamic Tags

You can use dynamic placeholders to personalize the email content:

• {{firstName}} — The recipient's first name.
• {{couponCode}} — The assigned coupon code (based on your setup).

Example:
Hi {{firstName}}, here is your coupon code: {{couponCode}}

🛠️ These tags are automatically replaced with real values when the email is sent.

Use the Preview Email button to test how your template will look before finalizing.

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Add Description (optional)

Enter a description of this coupon giveaway. This value is shown to the respondent and helps clarify what the coupon offers (e.g., “Use this code to receive 10% off any order over $25”).

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Edit SKU Value

The SKU value allows you to identify this giveaway by a unique identifying value. If you need to edit your SKU value, you can do so in this section.

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Click "Save"

Once all required fields are filled out, click Save. Your coupon giveaway will now have the edited values.

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